Hey Jane — you know this job way better than I do, so I want to learn how you actually work before we build anything. The idea: a simple questionnaire customers fill in that helps point them to the right property — and helps you. Most of this is just ticking boxes; the comment lines are there if you want to add anything in your own words. No wrong answers, short notes are fine. When you're done, tap Send to Stuart at the bottom and it lands straight in WhatsApp.